Cancellation Policy
What is Tokopie's Cancellation Policy?
We, at Tokopie, are committed to making your shopping experience enjoyable and rewarding. In the rare event that you are not completely satisfied with what you ordered, you can cancel an order within 24 hours of order placement. This includes items purchased on sale as well.After 24 hours of order placement, cancellation is not possible. In this case, you can initiate a return upon receiving the item(s).
Can I Cancel Part of The Order?
If you have ordered more than one item, it is possible to cancel part of your order with item/item(s) provided that the order was placed within 24 hours of cancellation.
How Do I Cancel An Order?
DO NOT contact us from WhatsApp, Phone, or Instagram / Facebook DMs for cancellation, as all these does not connect with our support system which would mean that your message might be lost in the information superhighway and the undiluted mess that is the internet.
Customs fees and re-importation fees. Import duties, taxes and carrier fees charged in your country are paid to the carrier or your customs authority, not to us, and are not refundable. If a parcel is returned to us because they weren't paid, Indonesian customs charges re-importation duty and VAT on it, plus carrier charges. These are deducted from any refund, and may be invoiced to you if they are more than the refund. If the parcel is destroyed or abandoned, no refund is due. See our Shipping Policy.
