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Cancellation Policy

What is Tokopie's Cancellation Policy?

We, at Tokopie, are committed to making your shopping experience enjoyable and rewarding. In the rare event that you are not completely satisfied with what you ordered, you can cancel an order within 24 hours of order placement. This includes items purchased on sale as well.After 24 hours of order placement, cancellation is not possible. In this case, you can initiate a return upon receiving the item(s).

Can I Cancel Part of The Order?

If you have ordered more than one item, it is possible to cancel part of your order with item/item(s) provided that the order was placed within 24 hours of cancellation.

How Do I Cancel An Order?

For order cancellation, you are required to contact us through support@tokopie.com .
DO NOT contact us from WhatsApp, Phone, or Instagram / Facebook DMs for cancellation, as all these does not connect with our support system which would mean that your message might be lost in the information superhighway and the undiluted mess that is the internet.